Q. How do I make purchase on this site?

To make your purchase :-

  1. Click “Add to cart” for desired product
  2. Click “Continue Shopping” if you wish to buy more product(s)
  3. Click “Checkout” to proceed payment
  4. Login with your Username and Password (or register an account if you are new)
  5. Confirm your shipping address
  6. Select your preferred shipping method
  7. Select payment method
  8. Confirm your billing details and read through the terms and conditions
  9. Click “Confirm Order” to complete the order

Q. What are the available payment methods?

Itronic Mobile Trading Sdn Bhd offers various kind of Payment Methods as shown below :-
1. Credit Card via Ipay88 or MOLpay (Visa or Mastercard / Internet Banking) 
2. Instant Online Bank Transfer
Bank: Maybank
Bank Account: 512978017405
Account Name: Itronic Mobile Trading Sdn Bhd

Please send us the following details once payment is made:
Bank Name:
Payment Date:
Payment Time:
Payment Reference No:
Total Amount:
Order No:
You may email to sales@itronicmobile.com or send us via whatsapp at 016-2586910/6555/6665

Q. How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here

Q. What if I forget my password?

Click “Lost Password?” key in your email address that is registered with your account. A verification token will be sent to you. Once you have received the token, you will be able to set a new password

Q. How to cancel an order?

Please send us an email at sales@itronicmobile.com titled “Request to cancel order” in order to inform us about the cancellation
Notes: Cancellation can only be made before item is shipped out

Q. What are the accepted transaction currencies?

All transactions will only be done in Malaysian Ringgit(MYR) only.

Q. How long does it take for the delivery of my order?

Delivery speed solely depends on the arrangement of courier service providers and is beyond our control. Normally it will take 2 - 3 working days from the shipped out date for West Malaysia delivery and 4 to 7 working days for East Malaysia delivery.

Q. How to claim warranty?

Please read here to find out more about warranty policy.

Q. Can I return or request refund for purchased item(s)?

Please read here to find out more about return and refund policy.

Q. Still have doubts?

Sorry if we are unable to clear your doubts in the FAQ page. Kindly email us at sales@itronicmobile.com or whatsapp us at 016-2586910/6555/6665 for further inquiries.